Surf Steps - Bournemouth Surf School for surf lessons London, Bournemouth and the South

Terms and Conditions

Booking

A £5.00 per person deposit is payable at the time of booking, no booking is guaranteed unless a deposit is received.

The person signing the booking form accepts responsibility for payment for everyone listed on the booking and is responsible for ensuring that all other persons listed on the booking form read the Terms and Conditions below and that they are aware of the booking details. All participants must complete the form declaration before they will be allowed to take part in any surf lessons. Surf Steps do not accept any liability for any loss caused by failure to complete the declaration.

Changing your booking

Surf Steps will make every effort to arrange any changes requested after the booking has been confirmed, providing it is no less than 24 hours before the course start date/time. After this time no changes can be made. Any changes are subject to availability of course places.

Balance Payment and Cancellation

The balance due can be paid on the day of your lesson.

All deposits are non-refundable, though fully transferable up to 24 hours before the course date/time.

If you cancel a booking, or decide not to partake in the lesson booked, less than 24 hours before the course start date/time you will forfeit your deposit. If you cancel a booking more than 24 hours before the course start date you can transfer your deposit to another lesson or another individual, if you are part of a group.

All deposits are received on a per person basis – if the number of participants in the group you have booked drops below the number originally quoted, and you fail to inform us more than 24 hours before the lesson date/time the individual(s) not partaking will forfeit their deposit.

For example if you book for 12 people and only 10 take part in the lesson on the day and you have not let us know any more than 24 hours before the lesson, the 2 not taking part will forfeit their deposit, £5.00 per person, however if you call us and let us know there will only be 10 people more than 24 hours before the lesson, we are happy to transfer their deposit to reduce the balance for the group.

Course Participation, Liability and Other Important Information

Sport, specifically surfing carries with it a degree of risk to both people and property, even if enjoyed under proper supervision by qualified instructors. It is also a strenuous activity that requires those taking part to have a reasonable standard of swimming and fitness. All course members must therefore make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking, on the booking form at the time of booking. It is down to the participant with a medical condition to check with his or her doctor to find out if surfing/surf fitness is within their physical and or mental parameters.

All participants must be able to swim at least 50 metres in open water and must in no circumstances be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities.

All course members must agree to abide to all instructions and decisions that Surf Steps and its instructors make in order to secure the safety and comfort of all participants. Participants will have the use of Surf Steps equipment during their lessons. Whereas Surf Steps takes all reasonable measures to ensure the safety and good condition of that equipment, course members are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.

Surf Steps does not seek to limit or exclude any liability for personal injury or loss of life which may occur as a result of its own negligence or that of its employees, officers or agents however, Surf Steps assumes no liability in respect of any personal injury, loss, damage, consequential loss or third party claims which occur through no fault of its own, its employees, officers or agents.

Surf conditions

In the rare event that Surf Steps considers sea/weather conditions to be unsuitable for surf instruction and/or the Beach lifeguard service raise the red flag; a credit voucher will be issued. Credit for any lessons owed can be used within one year from the date of the cancelled lesson. Any lessons owed must be booked in advance and are subject to availability. No refunds are issued.

Brochure and website accuracy

Whilst every effort is made to ensure the accuracy of Surf Steps advertising and marketing material and website it is intended only as a guide to the services it provides and Surf Steps is relieved of any liability due to any errors or omissions it may contain, or any minor discrepancies between the brochure or website's content and that service.

Prices

The prices printed on this website/form are valid at the time of publication. Surf Steps reserves the right to increase or reduce any of these prices any time after publication. Any changes will be made clear at the time of booking.